The Stand-by Service of the Vienna Water

The stand-by service of the Vienna Water is the contact point for all failures and defects of the public pipeline network and in-house tap connections including water meters.

A stand-by technician can be reached around the clock.
Phone: 01 599 59-0

In case of failures or defects of internal installations, an officially licensed hydraulic fitter must be commissioned. The stand-by service of the Vienna Water only be called in if the water mains cannot be shut off for whatever reason and danger is imminent.

Service office for water consumption installations

Principally, water consumers are responsible for all internal (in-house, in-flat) sections after the water meter. The identification and repair of defects are tasks of hydraulic fitters commissioned for this purpose.

The service office for water consumption installations co-operates with the Viennese companies active in the field to offer water consumers help and suggestions on e.g. what to do in case of suddenly mushrooming water fees.
In this case, it must be clarified whether the increased fees were caused by higher consumption or water loss. A key task of the service office lies in the development of expert opinions for arbitration boards and district courts involved in legal proceedings for the calculation of water and wastewater fees.

• Stand-by technician
  • Around the clock
  • Phone: 01 599 59-0
• Service office for water consumption installations
  • Phone: 01 599 59-31620 to -31622